Hi,
According to your post, my understanding is that
SharePoint Designer 2013 workflow cannot complete task process by due date and you want to escalate to the IT manager.
If a task process is not completed by the due date, the status of the workflow is ‘Started’ and the status of the task is ‘Not Start’.
We can notify the approver to approve the task before the due date, please refer to the following link:
http://social.technet.microsoft.com/...for-completion
If any task not completed, you want to start a new task process assigned to the IT manager. I suggest to use the SharePoint 2010 Platform workflow, then start the workflow in SharePoint 2013 Platform workflow. We can edit the Approval Process and choose ‘Edit the behavior of a single task’. Add the escalate task action in the ‘When a task expires’ section. In this way, the task will be escalated to current user’s manager if the task expires.
Here are some similar threads for you to take a look at:
http://social.msdn.microsoft.com/For...esign-workflow
http://social.msdn.microsoft.com/For...igner-workflow
Best Regards,
Linda Li
Partager