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 | SELECT SD.INCIDENT_ID                                             AS "INTERACTION",
  SD.COMPANY                                                      AS "SOCIETE",
  SD.OPEN                                                         AS "STATUT",
  SD.AFFECTED_ITEM                                                AS "DEVICETYPE",
  SD.LOGICAL_NAME                                                 AS "CI",
  SD.TITLE                                                        AS "RESUME",
  SD.DESCRIPTION                                                  AS "DESCRIPTION",
  SD.RESOLUTION                                                   AS "SOLUTION",
  SD.OPEN_TIME                                                    AS "DATECREATION",
  SD.UPDATE_TIME                                                  AS "DATEMAJ",
  SD.CLOSE_TIME                                                   AS "DATECLOTURE",
  SD.OPENED_BY                                                    AS "CREATEUR",
  SD.CALLBACK_CONTACT                                             AS "APPELANT",
  SD.SUBCATEGORY                                                  AS "DOMAINE",
  SD.PRODUCT_TYPE                                                 AS "SOUSDOMAINE",
  SD.RESOLUTION_CODE                                              AS "CODECLOTURE",
  SD.PRIORITY_CODE                                                AS "PRIORITE"
FROM INCIDENTSM1 SD
LEFT OUTER JOIN LOCM1 LOC
  ON (LOC.LOCATION_FULL_NAME = SD.LOCATION_FULL_NAME)
WHERE SD.CATEGORY      = 'incident'
AND SD.OPEN_TIME      >= TO_DATE('2013-01-01', 'YYYY-MM-DD')
ORDER BY SD.INCIDENT_ID; | 
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