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<HTML>
<HEAD>
<TITLE> HelpDesk </TITLE>
</HEAD>
<meta http-equiv="content-type" content="text/html; charset=utf-8" />
<BODY>
<IMG src="/themes/images/management60px.jpg" BORDER="0">
<span style="font-family: verdana; font-size: 22px"><b>Ticket Details</b></span>
<br><br><table border="0" cellspacing="2" cellpadding="0" width="670" style="font-family: verdana; font-size: 14px; background-color: #cccccc">
<tr><td><b>{$TICKETID}: {$DATA.ticket_title}</b><br><small>{$UPDATEINFO}</small><small><b><p align="right">{$RELATEDTO} </p></b></small>
</td>
</tr>
</table>
<table border="0" cellspacing="0" cellpadding="0" width="670" style="border: 1px solid #000000; font-family: verdana; font-size: 12px">
<tr>
<td width="50%">
<table border="0" cellspacing="20" cellpadding="0" style="font-family: verdana; font-size: 12px">
<tr><td align="right" valign="top"><b>Assigned To:</b></td><td>{$DATA.assigned_user_id}</td></tr>
<tr><td align="right" valign="top"><b>Priority:</b></td><td>{$DATA.ticketpriorities}</td></tr>
<tr><td align="right" valign="top"><b>Severity:</b></td><td>{$DATA.ticketseverities}</td></tr>
<tr><td align="right" valign="top"><b>Category:</b></td><td>{$DATA.ticketcategories}</td></tr>
<tr><td align="right" valign="top"><b>Modified Time:</b></td><td>{$DATA.modifiedtime}</td></tr>
<tr><td align="right" valign="top"><b>Contact:</b></td><td>{$DATA.cf_542}</td></tr>
</table>
</td>
<td>
<table border="0" cellspacing="20" cellpadding="0" style="font-family: verdana; font-size: 12px">
<tr><td align="right" valign="top"><b>Related To:</b></td><td>{$RELATEDTO}</td></tr>
<tr><td align="right" valign="top"><b>Product Name:</b></td><td>{$DATA.product_id}</td></tr>
<tr><td align="right" valign="top"><b>version:</b></td><td>{$DATA.cf_540}</td></tr>
<tr><td align="right" valign="top"><b>Status:</b></td><td>{$DATA.ticketstatus}</td></tr>
<tr><td align="right" valign="top"><b>Created Time:</b></td><td>{$DATA.createdtime}</td></tr>
<tr><td align="right" valign="top"><b></b></td><td></td></tr>
<tr><td align="right" valign="top"><b></b></td><td></td></tr>
</table>
</td>
</tr>
</table>
<table border="0" cellspacing="0" cellpadding="0" width="670" style="border: 1px solid #000000; font-family: verdana; font-size: 12px">
<tr>
<td width="50%">
<table border="0" cellspacing="20" cellpadding="0" style="font-family: verdana; font-size: 12px">
<tr><td align="right" valign="top"><b>PTF:</b></td><td>{$DATA.cf_538}</td></tr>
<tr><td align="right" valign="top"><b>Delivery Number:</b></td><td>{$DATA.cf_539}</td></tr>
<tr><td align="right" valign="top"><b>Quick Analysis:</b></td><td>{$DATA.cf_543}</td></tr>
</table>
</td>
</tr>
</table>
<br>
<table border="0" cellspacing="2" cellpadding="0" width="670" style="font-family: verdana; font-size: 14px; background-color: #cccccc">
<tr>
<td><b>Description Information</b></td>
</tr>
</table>
<table border="0" cellspacing="0" cellpadding="0" width="670" style="border: 1px solid #000000; font-family: verdana; font-size: 12px">
<tr>
<td>
<table border="0" cellspacing="20" cellpadding="0" style="font-family: verdana; font-size: 12px">
<tr><td>{$DATA.description}</td></tr>
</table>
</td>
</tr>
</table>
<br>
<table border="0" cellspacing="2" cellpadding="0" width="670" style="font-family: verdana; font-size: 14px; background-color: #cccccc">
<tr><td><b>Requested Data List</b></td></tr>
</table>
<table border="0" cellspacing="0" cellpadding="0" width="670" style="border: 1px solid #000000; font-family: verdana; font-size: 12px">
<tr>
<td>
<table border="0" cellspacing="20" cellpadding="0" style="font-family: verdana; font-size: 12px">
<tr><td>{$DATA.cf_547}</td></tr>
</table>
</td>
</tr>
</table>
<br>
<table border="0" cellspacing="2" cellpadding="0" width="670" style="font-family: verdana; font-size: 14px; background-color: #cccccc">
<tr><td><b>Comments</b></td></tr>
</table>
<table border="0" cellspacing="0" cellpadding="0" width="670" style="border: 1px solid #000000; font-family: verdana; font-size: 12px">
<tr>
<td>
<table border="0" cellspacing="20" cellpadding="0" style="font-family: verdana; font-size: 12px">
<tr><td>{$DATA.comments}</td></tr>
</table>
</td>
</tr>
</table>
<br>
<table border="0" cellspacing="2" cellpadding="0" width="670" style="font-family: verdana; font-size: 14px; background-color: #cccccc">
<tr><td><b>Solution</b></td></tr>
</table>
<table border="0" cellspacing="0" cellpadding="0" width="670" style="border: 1px solid #000000; font-family: verdana; font-size: 12px">
<tr>
<td>
<table border="0" cellspacing="20" cellpadding="0" style="font-family: verdana; font-size: 12px">
<tr><td>{$DATA.solution}</td></tr>
</table>
</td>
</tr>
</table>
<br>
<table border="0" cellspacing="2" cellpadding="0" width="670" style="font-family: verdana; font-size: 14px; background-color: #cccccc">
<tr><td><b>Ticket History</b></td></tr>
</table>
<table border="0" cellspacing="0" cellpadding="0" width="670" style="border: 1px solid #000000; font-family: verdana; font-size: 12px">
<tr>
<td>
<table border="0" cellspacing="20" cellpadding="0" style="font-family: verdana; font-size: 12px">
<tr><td>{$DATA.update_log}</td></tr>
</table>
</td>
</tr>
</table>
<table border="0" cellspacing="0" cellpadding="0" width="670" style="font-family: verdana; font-size: 10px">
<tr><td align="right">Generated on {$DATE} at {$TIME}</td></tr>
</table>
<script language="javascript">
window.location.href='mailto:{$DATA.cf_542}?Subject={$DATA.ticket_title}&body=';
</script>
</BODY>
</HTML> |
Partager