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|
SELECT
nvl(irsa.interaction_resource_id,0) as interaction_resource_id
/* gestion des dates */
, to_char(isa.start_date,'yyyyMMddHH24') || trim(to_char(( (to_char(isa.start_date,'HH24')) *4
+ (( to_char(isa.start_date,'mi')- mod(to_char(isa.start_date,'mi'),15) ) /15)),'00')) as iddate
, isa.interaction_id as interaction_id
, irsa.INTERACTION_RESOURCE_ORDINAL as INTERACTION_RESOURCE_ORDINAL
, isa.media_server_ixn_guid as INTERACTION_CONNID
, isa.CONNID as CONNID
, irsa.resource_group_combination_key as INT_RES_GROUP_COMB_KEY
, irsa.PREV_IRF_ID as PREV_IRF_ID
, irsa.last_mediation_segment_id as last_mediation_segment_id
, irsa.ressource_key as resource_key
, irsa.resource_name as resource_name
, irsa.resource_type_code as resource_type_code
, irsa.resource_subtype as resource_subtype
, irsa.start_date
, irsa.end_date
/* gestion des dates */
/* annee */
, trunc(isa.start_date,'yyyy') as nearest_year
/* trimestre */
, trunc(isa.start_date,'Q') as nearest_trimester
/* mois */
, trunc(isa.start_date,'MM') as nearest_month
/* semaine */
, trunc(isa.start_date,'IW') as nearest_week /* IW pour Lundi */
/* jour */
, trunc(isa.start_date,'dd') as nearest_day
/* heure */
, trunc(isa.start_date,'hh') as nearest_hour
/* quart d'heure */
, trunc(isa.start_date,'mi') - /* truncate to the nearest minute */
numtodsinterval( /* convert the minutes in number to interval type and subtract. */
mod(to_char(isa.start_date,'mi'),15), /* find the minutes from the nearest quarter */
'minute'
) as nearest_quarter
, isa.MEDIA_TYPE_KEY as MEDIA_TYPE_KEY
, irsa.media_name as MEDIA_NAME
, isa.INTERACTION_TYPE as INTTYPE_CODE
, irsa.technical_result as TECRES_CODE
, isa.source as source
, isa.target as target
, isa.status as status
, irsa.resource_role_code as RESROLE_CODE
, irsa.place_name as place_name
/* infos */
-- , irsa.ud_service_name as ud_service_name
, case
-- si frais
when irsa.RESOURCE_ROLE_CODE in ('ROUTEDTO','RECEIVED')
and isa.INTERACTION_TYPE = 'Inbound'
then irsa.UD_SERVICE_INIT
-- efface le UD_SERVICE_NAME pour les cas suivant : TRF AG AVG ou ACC - TRF EXT AVG ou ACC - ligne INITIATEDCONSULT autre que TRF ACC SERV
when (
-- IXNV_TRFEXT_CUSTO_ACC
(irsa.LAST_VQUEUE = 'NONE'
and irsa.RESOURCE_TYPE_CODE = 'ROUTINGPOINT'
and irsa.UD_MODE_TRANSFERT = 'ACCMP')
-- IXNV_TRFEXT_CUSTO_AVG
or (irsa.LAST_VQUEUE = 'NONE'
and irsa.RESOURCE_TYPE_CODE = 'ROUTINGPOINT'
and irsa.UD_MODE_TRANSFERT = 'AVGLE')
-- IXNV_TRFAG_ACC
or (irsa.LAST_VQUEUE = 'NONE'
and irsa.RESOURCE_ROLE_CODE in ('RECEIVEDTRANSFER','RECEIVEDCONSULT','INCONFERENCE')
and nvl(irsa_parent.RESOURCE_ROLE_CODE,'UNKNOWN') = 'INITIATEDCONSULT'
and irsa.RESOURCE_TYPE_CODE = 'AGENT')
-- IXNV_TRFAG_AVG
or ( irsa.LAST_VQUEUE = 'NONE'
and irsa.RESOURCE_ROLE_CODE = 'RECEIVEDTRANSFER'
and nvl(irsa_parent.RESOURCE_ROLE_CODE,'UNKNOWN') <> 'INITIATEDCONSULT'
and irsa.RESOURCE_TYPE_CODE = 'AGENT'
)
or (irsa.RESOURCE_ROLE_CODE = 'INITIATEDCONSULT'
and (
(not(
irsa_dest.LAST_VQUEUE <> 'NONE'
and ((irsa_dest.UD_TRANSFERT = 'INT') or (irsa_dest.UD_TRANSFERT = 'EXT'))
and irsa_dest.UD_MODE_TRANSFERT = 'ACCMP'
and irsa_dest.RESOURCE_ROLE_CODE in ('RECEIVEDTRANSFER','RECEIVEDCONSULT','INCONFERENCE')
)
) -- ligne INITIATEDCONSULT qui ne sont pas un transfert acc vers service
or irsa.TECHNICAL_RESULT = 'DestinationBusy'
or ((irsa.TECHNICAL_RESULT = 'Abandoned') and (irsa.RESOURCE_TYPE_CODE = 'AGENT'))
or (irsa.TECHNICAL_RESULT in('Transferred', 'Conferenced', 'Completed')
and irsa_dest.interaction_id is null) -- transfert ACC vers num ext / conférence vers num ext / consult vers num ext
)
)
)
then '-'
-- si tranfert acc vers service on prend la valeur du grand père(bug infomart écrasement de données attachés)
when (irsa_dest_dest_trf_srv_acc.LAST_VQUEUE <> 'NONE'
and irsa_dest_dest_trf_srv_acc.UD_TRANSFERT in ('INT','EXT')
and irsa_dest_dest_trf_srv_acc.UD_MODE_TRANSFERT = 'ACCMP'
and irsa_dest_dest_trf_srv_acc.RESOURCE_ROLE_CODE = 'RECEIVEDTRANSFER')
then irsa_grand_parent.ud_service_name
else irsa.ud_service_name
end as ud_service_name
, irsa.sous_type_target as sous_type_target -- voix, chat , mail
, irsa.ud_list_cibles as ud_list_cibles
, irsa.ud_list_fa as ud_list_fa
, irsa.ud_gim_cible as ud_gim_cible
, irsa.ud_fa_flux as ud_fa_flux
, case when isa.INTERACTION_TYPE = 'Inbound'
then nvl(irsa.ud_dnis,isa.target)
when isa.INTERACTION_TYPE in ('Outbound','Internal')
then isa.target
end as ud_dnis
, case when isa.INTERACTION_TYPE in ('Outbound','Internal')
then irsa_first.place_name
when (isa.INTERACTION_TYPE = 'Inbound')
then nvl(irsa.ud_ani,isa.source)
end as ud_ani
, irsa.ud_agent as ud_agent
, irsa.ud_msisdn as ud_msisdn
, irsa.ud_rona as ud_rona
, irsa.ud_list_service as ud_list_service
, irsa.ud_list_fs as ud_list_fs
, irsa.UD_SERVICE_INIT as UD_SERVICE_INIT -- voix, chat , mail
, irsa.UD_SERVICE_ANTE as UD_SERVICE_ANTE
, nvl(irsa.dispositioncode,'Non renseignee') as dispositioncode -- voix, chat , mail
, irsa.ideforce as ideforce -- voix, chat , mail
, irsa.nom_contact as nom_contact -- voix, chat , mail
, irsa.ud_num_compte as ud_num_compte
, irsa.ud_cible as ud_cible -- voix
, irsa.ud_code_vip as ud_code_vip -- voix
, irsa.ud_dissu_action as ud_dissu_action
, irsa.prenom_contact as prenom_contact -- voix, chat , mail
, irsa.contactid as contactid -- voix, chat , mail
, irsa.interactionid as interactionid -- voix, chat , mail
, irsa.ud_service_prec as ud_service_prec -- voix, chat , mail
, irsa.ud_ewt as ud_ewt
, irsa.NUM_NOIR as NUM_NOIR -- voix
, irsa.ud_choix_svi as ud_choix_svi -- voix
, irsa.ud_gim_site as ud_gim_site -- voix, chat , mail
, irsa.ud_horaire as ud_horaire -- voix, chat , mail
, irsa.ud_nom_flux as ud_nom_flux
, irsa.ud_ident_type as ud_ident_type
, irsa.sous_type as sous_type -- voix, chat , mail
, irsa.type as type -- voix, chat , mail
, irsa.ud_call_result as ud_call_result
, irsa.ud_gim_liste_site as ud_gim_liste_site -- voix, chat , mail
, irsa.ud_nom_svi as ud_nom_svi -- voix
, irsa.ud_bandeau as ud_bandeau
, irsa.ud_dissu_type as ud_dissu_type
, irsa.ud_priorite as ud_priorite
, irsa.ud_id_profil_routage as ud_id_profil_routage
, irsa.ud_distrib as ud_distrib
, irsa.ud_nom_presta as ud_nom_presta
, irsa.UD_MODE_TRANSFERT as UD_MODE_TRANSFERT -- voix, chat , mail
, irsa.UD_TRANSFERT as UD_TRANSFERT
, irsa.ud_multi_contact as ud_multi_contact -- voix, chat , mail
, irsa.UD_NI as UD_NI -- voix, chat , mail
, irsa_dest.mandora_service_name as UD_SERVICE_DEST
, irsa.MANDORA_SERVICE_NAME as MANDORA_SERVICE_NAME
, irsa.RESULT_REASON_CODE as RESULT_REASON_CODE
, nvl(sk.RESOURCE_SKILL_FACT_KEY,0) as RESOURCE_SKILL_SITE_FACT_KEY
-- calcul du type de segment
, case
-- IXNV_CUSTOMER_NEW (frais) => RESOURCE_ROLE_CODE = ROUTEDTO
when (irsa.RESOURCE_ROLE_CODE = 'ROUTEDTO'
or irsa.RESOURCE_ROLE_CODE = 'RECEIVED') -- abandon avant d'être routé
and isa.INTERACTION_TYPE = 'Inbound'
-- or irsa.prev_irf_id is null
then 'IXNV_CUSTOMER_NEW'
-- IXNV_AGENT_NEW (CallType Outbound & RESOURCE_ROLE_CODE = INITIATED)
when isa.INTERACTION_TYPE = 'Outbound' and irsa.RESOURCE_ROLE_CODE = 'INITIATED'
then 'IXNV_AGENT_NEW'
-- IXNV_TRFSRV_ACC (nb med > 0 + UD_TRANSFERT = INT|EXT + UD_MODE_TRANSFERT = ACCMP + RESOURCE_ROLE_CODE = RECEIVEDTRANSFER)
when irsa.LAST_VQUEUE <> 'NONE'
and ((irsa.UD_TRANSFERT = 'INT') or (irsa.UD_TRANSFERT = 'EXT'))
and irsa.UD_MODE_TRANSFERT = 'ACCMP'
and irsa.RESOURCE_ROLE_CODE = 'RECEIVEDTRANSFER'
then 'IXNV_TRFSRV_ACC' -- reçu
-- IXNV_TRFSRV_AVG (nb med > 0 + UD_TRANSFERT = INT|EXT + UD_MODE_TRANSFERT = AVGLE + RESOURCE_ROLE_CODE = RECEIVEDTRANSFER)
when irsa.LAST_VQUEUE <> 'NONE'
and ((irsa.UD_TRANSFERT = 'INT') or (irsa.UD_TRANSFERT = 'EXT'))
and irsa.UD_MODE_TRANSFERT = 'AVGLE'
and irsa.RESOURCE_ROLE_CODE = 'RECEIVEDTRANSFER'
then 'IXNV_TRFSRV_AVG'
-- IXNV_TRFEXT_CUSTO_ACC (nb med = 0 + UD_TRANSFERT = NOEXT + UD_MODE_TRANSFERT = ACCMP)
when irsa.LAST_VQUEUE = 'NONE'
and irsa.UD_TRANSFERT = 'NOEXT'
and irsa.UD_MODE_TRANSFERT = 'ACCMP'
and irsa.RESOURCE_TYPE_CODE = 'ROUTINGPOINT'
then 'IXNV_TRFEXT_CUSTO_ACC'
-- IXNV_TRFEXT_CUSTO_AVG (nb med = 0 + UD_TRANSFERT = NOEXT + UD_MODE_TRANSFERT = AVGLE)
when irsa.LAST_VQUEUE = 'NONE'
and irsa.UD_TRANSFERT = 'NOEXT'
and irsa.UD_MODE_TRANSFERT = 'AVGLE'
and irsa.RESOURCE_TYPE_CODE = 'ROUTINGPOINT'
then 'IXNV_TRFEXT_CUSTO_AVG'
-- IXNV_TRFEXTNATIF_ACC(xxxxx) -- n'existe pas dans infomart
-- IXNV_TRFEXTNATIF_AVG(xxxxx) -- n'existe pas dans infomart
-- IXNV_TRFAG_ACC (nb med = 0 + RESOURCE_ROLE_CODE = RECEIVEDTRANSFER + parent.resource_role_code = INITIATEDCONSULT + UD_TRANSFERT != NOEXT)
when irsa.LAST_VQUEUE = 'NONE'
and irsa.RESOURCE_ROLE_CODE = 'RECEIVEDTRANSFER'
and nvl(irsa_parent.RESOURCE_ROLE_CODE,'UNKNOWN') = 'INITIATEDCONSULT'
and irsa.RESOURCE_TYPE_CODE = 'AGENT'
--and irsa.UD_TRANSFERT <> 'NOEXT' -- en conflit avec un transfert custo ACC vers num ext échoué
then 'IXNV_TRFAG_ACC'
-- IXNV_TRFAG_AVG ( nb med = 0 + RESOURCE_ROLE_CODE = RECEIVEDTRANSFER + parent.resource_role_code != INITIATEDCONSULT + UD_TRANSFERT != NOEXT)
when irsa.LAST_VQUEUE = 'NONE'
and irsa.RESOURCE_ROLE_CODE = 'RECEIVEDTRANSFER'
and nvl(irsa_parent.RESOURCE_ROLE_CODE,'UNKNOWN') <> 'INITIATEDCONSULT'
and irsa.RESOURCE_TYPE_CODE = 'AGENT'
-- and UPPER(irsa.UD_TRANSFERT) <> 'NOEXT' -- en conflit avec un transfert custo AVG vers num ext échoué
then 'IXNV_TRFAG_AVG'
-- conférence émise
when irsa.RESOURCE_ROLE_CODE = 'INITIATEDCONSULT' and irsa_dest.RESOURCE_ROLE_CODE = 'INCONFERENCE'
then 'IXNV_CONF_EMIS'
-- conférence reçue
when irsa.RESOURCE_ROLE_CODE = 'INCONFERENCE'
then 'IXNV_CONF_RECU'
-- IXNV_CONSULT_SERV_EMIS
when irsa.RESOURCE_ROLE_CODE = 'INITIATEDCONSULT'
and irsa_dest.LAST_VQUEUE <> 'NONE'
and irsa_dest.UD_TRANSFERT in ('INT','EXT')
and irsa_dest.UD_MODE_TRANSFERT = 'ACCMP'
and irsa_dest.RESOURCE_ROLE_CODE in ('RECEIVEDTRANSFER','RECEIVEDCONSULT','INCONFERENCE')
then 'IXNV_CONSULT_SERV_EMIS'
-- IXNV_CONSULT_AGENT_EMIS
when irsa.RESOURCE_ROLE_CODE = 'INITIATEDCONSULT'
and irsa_dest.LAST_VQUEUE = 'NONE'
and irsa_dest.RESOURCE_ROLE_CODE in ('RECEIVEDTRANSFER','RECEIVEDCONSULT','INCONFERENCE')
and irsa_dest.RESOURCE_TYPE_CODE = 'AGENT'
then 'IXNV_CONSULT_AGENT_EMIS'
-- IXNV_CONSULT_EXT_EMIS
when irsa.RESOURCE_ROLE_CODE = 'INITIATEDCONSULT'
and (
-- IXNV_TRFEXT_CUSTO_ACC
( irsa_dest.LAST_VQUEUE = 'NONE'
and irsa_dest.UD_TRANSFERT = 'NOEXT'
and irsa_dest.UD_MODE_TRANSFERT = 'ACCMP'
and irsa_dest.RESOURCE_TYPE_CODE = 'ROUTINGPOINT'
)
or irsa_dest.interaction_id is null -- transfert ext acc natif car pas de irsa_dest
)
then 'IXNV_CONSULT_EXT_EMIS'
-- IXNV_CONSULT (RESOURCE_ROLE_CODE = INITIATEDCONSULT)
when irsa.RESOURCE_ROLE_CODE = 'INITIATEDCONSULT'
then 'IXNV_CONSULT_EMIS'
-- IXNV_CONSULT_RECU (RESOURCE_ROLE_CODE = RECEIVEDCONSULT)
when irsa.RESOURCE_ROLE_CODE = 'RECEIVEDCONSULT'
then 'IXNV_CONSULT_RECU'
-- IXNV_INTERNAL (CallType Internal)
when isa.INTERACTION_TYPE = 'Internal'
then 'IXNV_INTERNAL'
else 'UNKNOWN'
end as UD_GIM_IXN_TYPE -- type de segment
, irsa.last_vqueue as LAST_VQUEUE
, max(tmp.voix_duree_sonnerie) as voix_ring_duration -- Durée de sonnerie res
, max(tmp.voix_duree_conversation) as voix_talk_duration -- Durée de conversation res
, max(tmp.voix_duree_consult) as voix_duree_consult -- Durée de consultation
, max(tmp.voix_duree_post_appel) as voix_after_call_duration -- Durée Post appel res
, max(tmp.voix_duree_traitement_agt) as voix_traitement_duration -- Durée de traitement res
, max(tmp.voix_routing_point_duration) as voix_routing_point_duration -- Durée de FA res
, sum(tmp.voix_duree_numerotation) as voix_dial_duration -- Durée de numérotation
, max(tmp.voix_duree_conv_client) as voix_customer_talk_duration -- Durée de conversation avec un client
, sum(tmp.voix_duree_consult_emise) as VOIX_CONS_INIT_TALK_DURATION -- Durée de consult emise
, sum(tmp.voix_duree_phase_init) as CONS_INIT_DIAL_DURATION -- Durée de la phase d'initialisation
, max(tmp.voix_duree_comm_entrante) as voix_duree_comm_entrante -- Durée de communication entrante
, max(tmp.voix_duree_comm_sortante) as voix_duree_comm_sortante -- Durée de communication sortante
, max(tmp.voix_duree_garde) as voix_duree_garde -- Durée de mise en garde
, 1 as voix_system_flag
, sum(tmp.voix_presente_flag) as voix_presente_flag -- INT_app_presente_flag
, sum(tmp.voix_repondu_flag) as voix_repondu_flag -- INT_app_repondu_flag
, sum(tmp.voix_sortant_flag) as voix_sortant_flag -- INT_app_sortant_flag
, sum(tmp.voix_sort_poste_flag) as voix_sort_poste_flag -- INT_sort_poste_flag
, sum(tmp.voix_sort_bandeau_flag) as voix_sort_bandeau_flag -- INT_sort_bandeau_flag
, sum(tmp.voix_consul_emis_flag) as voix_consul_emis_flag -- INT_consul_emis_flag
, sum(tmp.voix_consul_recu_flag) as voix_consul_recu_flag -- INT_consul_recu_flag
, sum(tmp.voix_transf_flag) as voix_transf_flag -- INT_transf_flag
, sum(tmp.voix_transf_avg_serv_flag) as voix_transf_avg_serv_flag -- INT_transf_avg_serv_flag
, sum(tmp.voix_transf_acc_serv_flag) as voix_transf_acc_serv_flag -- INT_transf_acc_serv_flag
, sum(tmp.voix_transf_serv_flag) as voix_transf_serv_flag -- INT_transf_serv_flag
, sum(tmp.voix_transf_prestataire_flag) as voix_transf_prestataire_flag -- INT_transf_prestataire_flag
, sum(tmp.voix_transf_cust_acc_ext_flag) as voix_transf_cust_acc_ext_flag -- INT_transf_cust_acc_ext_flag
, sum(tmp.voix_transf_natif_agent_flag) as voix_transf_natif_agent_flag -- INT_transf_natif_agent_flag
, sum(tmp.voix_transf_num_noir_flag) as voix_transf_num_noir_flag -- INT_transf_num_noir_flag
, sum(tmp.voix_transf_recu_serv_flag) as voix_transf_recu_serv_flag -- INT_transf_recu_serv_flag
, sum(tmp.voix_transf_recu_agent_flag) as voix_transf_recu_agent_flag -- INT_transf_recu_agent_flag
, sum(tmp.voix_transf_recu_flag) as voix_transf_recu_flag -- INT_transf_recu_flag
, sum(tmp.voix_trans_custo_flag) as voix_trans_custo_flag
, sum(tmp.voix_interne_flag) as voix_interne_flag -- INT_interne_flag
, sum(tmp.voix_interne_emetteur_flag) as voix_interne_emetteur_flag -- INT_interne_flag
, sum(tmp.voix_interne_receveur_flag) as voix_interne_receveur_flag -- INT_interne_flag
, sum(tmp.voix_dissu_flag) as voix_dissu_flag -- INT_app_dissu_flag
, sum(tmp.voix_rona_flag) as voix_rona_flag -- INT_rona_flag
, sum(tmp.voix_rona_appel_flag) as voix_rona_appel_flag -- INT_rona_appel_flag
, sum(tmp.voix_conv_courte) as voix_conv_courte -- INT_conv_courte
, sum(tmp.voix_bandeau_flag) as voix_bandeau_flag -- INT_bandeau_flag
, sum(tmp.voix_distrib_prest_flag) as voix_distrib_prest_flag -- INT_distrib_prest_flag
, sum(tmp.voix_distrib_noir_flag) as voix_distrib_noir_flag -- INT_distrib_noir_flag
, sum(tmp.voix_garde_flag) as voix_garde_flag -- INT_garde_flag
, sum(tmp.voix_garde_nb) as voix_garde_nb -- INT_garde_nb
, sum(tmp.voix_activite_flag) as voix_activite_flag -- INT_activite_flag
, sum(tmp.voix_abandonne_flag) as voix_abandonne_flag -- INT_abandonne_flag
, sum(tmp.voix_echoue_flag) as voix_echoue_flag -- INT_echoue_flag
, sum(tmp.voix_decroche_flag) as voix_decroche_flag -- INT_decroche_flag
, sum(tmp.voix_personnel_Flag) as voix_personnel_Flag -- INT_personel_flag
, sum(tmp.voix_heureouvree_flag) as voix_heureouvree_flag -- INT_heureouvree_flag
from
etlnt_src_ixn_subject_area isa
-- table irsa pour les infos de contextes.
inner join etlnt_src_ixn_res_subject_area irsa on isa.interaction_id = irsa.interaction_id -- fils
inner join (select * from etlnt_src_ixn_res_subject_area where media_type_key = 1) irsa_first
on irsa.interaction_id = irsa_first.interaction_id and irsa_first.prev_irf_id is null -- premier irsa de l'interaction
left join (select * from etlnt_src_ixn_res_subject_area where media_type_key = 1 and RESOURCE_ROLE_CODE <> 'INITIATEDCONSULT') irsa_dest
on irsa.interaction_resource_id = irsa_dest.prev_irf_id -- ajout le 06/09/2016 -- petit fils
left join (
select * from etlnt_src_ixn_res_subject_area trf_srv_acc_emis
where media_type_key = 1
and trf_srv_acc_emis.RESOURCE_ROLE_CODE = 'INITIATEDCONSULT'
and trf_srv_acc_emis.technical_result = 'Transferred'
) irsa_dest_trf_srv_acc on irsa.interaction_resource_id = irsa_dest_trf_srv_acc.prev_irf_id -- petit fils transféré en consult
-- arrière petit fils
left join (select * from etlnt_src_ixn_res_subject_area where media_type_key = 1) irsa_dest_dest_trf_srv_acc
on irsa_dest_dest_trf_srv_acc.prev_irf_id = irsa_dest_trf_srv_acc.interaction_resource_id
left join (select * from etlnt_src_ixn_res_subject_area where media_type_key = 1) irsa_parent
on irsa_parent.interaction_resource_id = irsa.prev_irf_id -- ajout le 22/11/2016
left join (select * from etlnt_src_ixn_res_subject_area where media_type_key = 1) irsa_grand_parent
on irsa_grand_parent.interaction_resource_id = irsa_parent.prev_irf_id -- ajout le 22/11/2016
-- sites
left join ( select s.RESOURCE_SKILL_FACT_KEY,s.resource_key, s.start_date, s.end_date, skt.skill_type
from etlnt_src_skill s left join etlnt_src_skill_type skt on s.skill_name = skt.skill_name
and s.start_date >= skt.start_date and ( s.end_date <= skt.end_date or skt.end_date is null)
) sk on irsa.ressource_key = sk.RESOURCE_KEY
and irsa.start_date >= sk.start_date
and irsa.start_date <= sk.end_date
and UPPER(sk.skill_type) = 'SITE'
inner join (
/* Recuperation et agglomerations des donnees pre calculées au niveau ixn_res
pour flag appels presente : max car 1 valeur pour un ixn_res
reste flag : somme : possiiblité de plusieurs cas pour 1 ixn_res
pour durées : somme
*/
select
typ.interaction_id
, typ.interaction_resource_id
/* flag */
, max(voix_presente_flag) as voix_presente_flag -- INT_app_presente_flag
, max(voix_repondu_flag) as voix_repondu_flag -- INT_app_repondu_flag
, max(voix_sortant_flag) as voix_sortant_flag -- INT_app_sortant_flag
, max(voix_sort_poste_flag) as voix_sort_poste_flag -- INT_sort_poste_flag
, max(voix_sort_bandeau_flag) as voix_sort_bandeau_flag -- INT_sort_bandeau_flag
, sum(voix_consul_emis_flag) as voix_consul_emis_flag -- INT_consul_emis_flag
, sum(voix_consul_recu_flag) as voix_consul_recu_flag -- INT_consul_recu_flag
, sum(voix_transf_flag) as voix_transf_flag -- INT_transf_flag
, sum(voix_transf_avg_serv_flag) as voix_transf_avg_serv_flag -- INT_transf_avg_serv_flag
, sum(voix_transf_acc_serv_flag) as voix_transf_acc_serv_flag -- INT_transf_acc_serv_flag
, sum(voix_transf_serv_flag) as voix_transf_serv_flag -- INT_transf_serv_flag
, sum(voix_transf_prestataire_flag) as voix_transf_prestataire_flag -- INT_transf_prestataire_flag
, sum(voix_transf_cust_acc_ext_flag) as voix_transf_cust_acc_ext_flag -- INT_transf_cust_acc_ext_flag
, sum(voix_transf_natif_agent_flag) as voix_transf_natif_agent_flag -- INT_transf_natif_agent_flag
, sum(voix_transf_num_noir_flag) as voix_transf_num_noir_flag -- INT_transf_num_noir_flag
, sum(voix_transf_recu_serv_flag) as voix_transf_recu_serv_flag -- INT_transf_recu_serv_flag
, sum(voix_transf_recu_agent_flag) as voix_transf_recu_agent_flag -- INT_transf_recu_agent_flag
, sum(voix_transf_recu_flag) as voix_transf_recu_flag -- INT_transf_recu_flag
, sum(voix_trans_custo_flag) as voix_trans_custo_flag
, sum(voix_interne_flag) as voix_interne_flag -- INT_interne_flag
, sum(voix_interne_emetteur_flag) as voix_interne_emetteur_flag -- INT_interne_flag
, sum(voix_interne_receveur_flag) as voix_interne_receveur_flag -- INT_interne_flag
, sum(voix_dissu_flag) as voix_dissu_flag -- INT_app_dissu_flag
, sum(voix_rona_flag) as voix_rona_flag -- INT_rona_flag
, sum(voix_rona_appel_flag) as voix_rona_appel_flag -- INT_rona_appel_flag
, sum(voix_conv_courte) as voix_conv_courte -- INT_conv_courte
, sum(voix_bandeau_flag) as voix_bandeau_flag -- INT_bandeau_flag
, sum(voix_distrib_prest_flag) as voix_distrib_prest_flag -- INT_distrib_prest_flag
, sum(voix_distrib_noir_flag) as voix_distrib_noir_flag -- INT_distrib_noir_flag
, sum(voix_garde_flag) as voix_garde_flag -- INT_garde_flag
, sum(voix_garde_nb) as voix_garde_nb -- INT_garde_nb
, sum(voix_activite_flag) as voix_activite_flag -- INT_activite_flag
, sum(voix_abandonne_flag) as voix_abandonne_flag -- INT_abandonne_flag
, sum(voix_echoue_flag) as voix_echoue_flag -- INT_echoue_flag
, sum(voix_decroche_flag) as voix_decroche_flag -- INT_decroche_flag
, sum(voix_personnel_Flag) as voix_personnel_Flag -- INT_personel_flag
, sum(voix_heureouvree_flag) as voix_heureouvree_flag -- INT_heureouvree_flag
/* durees */
, max(voix_duree_sonnerie) as voix_duree_sonnerie -- Durée de sonnerie res
, max(voix_duree_conversation) as voix_duree_conversation -- Durée de conversation res
, max(voix_duree_consult) as voix_duree_consult -- Durée de consultation res
, max(voix_duree_post_appel) as voix_duree_post_appel -- Durée Post appel res
, max(voix_duree_traitement_agt) as voix_duree_traitement_agt -- Durée de traitement res
, max(voix_routing_point_duration) as voix_routing_point_duration -- Durée de FA res
, sum(voix_duree_numerotation) as voix_duree_numerotation -- Durée de numérotation
, max(voix_duree_conv_client) as voix_duree_conv_client -- Durée de conversation avec un client
, sum(voix_duree_consult_emise) as voix_duree_consult_emise -- Durée de consultation émise
, sum(voix_duree_phase_init) as voix_duree_phase_init -- Durée de la phase d'initialisation
, max(voix_duree_comm_entrante) as voix_duree_comm_entrante -- Durée de communication entrante
, max(voix_duree_comm_sortante) as voix_duree_comm_sortante -- Durée de communication sortante
, max(voix_duree_garde) as voix_duree_garde -- Durée de mise en garde
from etlnt_tmp_v_type_interac_res typ
inner join etlnt_tmp_v_duree_interac_res dur
on typ.interaction_resource_id = dur.interaction_resource_id
and typ.ixn_res_dest_id = dur.ixn_res_dest_id
group by
typ.interaction_id
, typ.interaction_resource_id
) tmp on irsa.interaction_resource_id = tmp.interaction_resource_id
where
isa.media_type_key = 1
GROUP BY
irsa.interaction_resource_id
, isa.interaction_id
, irsa.INTERACTION_RESOURCE_ORDINAL
, isa.media_server_ixn_guid
, isa.CONNID
, isa.start_date
, irsa.resource_group_combination_key
, irsa.PREV_IRF_ID
, irsa.last_mediation_segment_id
, irsa.ressource_key
, irsa.resource_name
, irsa.resource_type_code
, irsa.resource_subtype
, irsa.start_date
, irsa.end_date
, isa.MEDIA_TYPE_KEY
, irsa.media_name
, isa.interaction_type
, irsa.technical_result
, isa.source
, isa.target
, isa.status
, irsa.resource_role_code
, irsa.place_name
, irsa.ud_service_name
, irsa.sous_type_target
, irsa.ud_list_cibles
, irsa.ud_list_fa
, irsa.ud_gim_cible
, irsa.ud_fa_flux
, irsa.ud_dnis
, irsa.ud_ani
, irsa.ud_agent
, irsa.ud_msisdn
, irsa.ud_rona
, irsa.ud_list_service
, irsa.ud_list_fs
, irsa.UD_SERVICE_INIT
, irsa.UD_SERVICE_ANTE
, irsa.dispositioncode
, irsa.ideforce
, irsa.nom_contact
, irsa.ud_num_compte
, irsa.ud_cible
, irsa.ud_code_vip
, irsa.ud_dissu_action
, irsa.prenom_contact
, irsa.contactid
, irsa.interactionid
, irsa.ud_service_prec
, irsa.ud_ewt
, irsa.NUM_NOIR
, irsa.ud_choix_svi
, irsa.ud_gim_site
, irsa.ud_horaire
, irsa.ud_nom_flux
, irsa.ud_ident_type
, irsa.sous_type
, irsa.type
, irsa.ud_call_result
, irsa.ud_gim_liste_site
, irsa.ud_nom_svi
, irsa.ud_bandeau
, irsa.ud_dissu_type
, irsa.ud_priorite
, irsa.ud_id_profil_routage
, irsa.ud_distrib
, irsa.ud_nom_presta
, irsa.UD_MODE_TRANSFERT
, irsa.UD_TRANSFERT
, irsa.ud_multi_contact
, irsa.UD_NI
, irsa_dest.mandora_service_name
, irsa.MANDORA_SERVICE_NAME
, irsa.RESULT_REASON_CODE
, sk.RESOURCE_SKILL_FACT_KEY
, irsa.last_vqueue
, irsa_parent.RESOURCE_ROLE_CODE
, irsa_dest.resource_role_code
, irsa_grand_parent.ud_service_name
, irsa_dest_dest_trf_srv_acc.LAST_VQUEUE
, irsa_dest_dest_trf_srv_acc.UD_TRANSFERT
, irsa_dest_dest_trf_srv_acc.UD_TRANSFERT
, irsa_dest_dest_trf_srv_acc.UD_MODE_TRANSFERT
, irsa_dest_dest_trf_srv_acc.RESOURCE_ROLE_CODE
, irsa_dest.LAST_VQUEUE
, irsa_dest.UD_TRANSFERT
, irsa_dest.UD_MODE_TRANSFERT
, irsa_dest.interaction_id
, irsa_dest.RESOURCE_TYPE_CODE
, irsa_first.place_name |
