Plantage Appli au démarrage

[enkoder]

Bonjour,

Voilà le problème : j'ai installé une appli sous Vista Business 32bits SP2 sans aucun problème, mais lorsque je veux lancer l'appli, j'ai systématiquement un message "xxx application has stopped working".

J'obtiens exactement la même chose en faisant clic droit "Run as administrator" et en mode compatibilité XP et 2000.

Et toujours le même résultat après avoir mis l'appli en exception au niveau DEP.

Après avoir fouillé dans les event reports voici ce que j'ai eu comme infos :

Code :

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Product
Viewtec Software - Viewtec Viewer

Problem
Program Compatibility

Date
11/26/2009 11:47 AM

Status
Not Reported

Problem signature
Problem Event Name:	APPCRASH
Problem Signature 01:	Browser.exe
Problem Signature 02:	0.0.0.0
Problem Signature 03:	Viewtec Software - Viewtec Viewer
Problem Signature 04:	ViewTec Software
Problem Signature 05:	Sogitec Industries
Problem Signature 06:	200
Problem Signature 07:	-1
OS Version:	6.0.6002.2.2.0.256.6
Locale ID:	1033

Files that help describe the problem
appcompat.txt
Tab2AF6.tmp

Le fichier appcompat.txt contient ceci :

Code xml :

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<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Browser.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="Browser.exe" SIZE="1884160" CHECKSUM="0xA81AE682" BIN_FILE_VERSION="0.0.0.0" BIN_PRODUCT_VERSION="0.0.0.0" PRODUCT_VERSION="L00232Q1" FILE_DESCRIPTION="Viewtec Software - Viewtec Viewer" COMPANY_NAME="Sogitec Industries" PRODUCT_NAME="ViewTec Software" FILE_VERSION="0, 0, 0, 0" ORIGINAL_FILENAME="Browser.exe" INTERNAL_NAME="Browser" LEGAL_COPYRIGHT="Copyright © 2001 - 2007" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.0.0.0" UPTO_BIN_PRODUCT_VERSION="0.0.0.0" LINK_DATE="10/17/2007 09:38:30" UPTO_LINK_DATE="10/17/2007 09:38:30" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="cgmimp32.dll" SIZE="635392" CHECKSUM="0xDD101E43" BIN_FILE_VERSION="5.3.9.0" BIN_PRODUCT_VERSION="3.1.29.0" PRODUCT_VERSION="8.0.0.0" FILE_DESCRIPTION="CGM Import Filter" COMPANY_NAME="Inso Corporation" PRODUCT_NAME="Microsoft Graphic Filters" FILE_VERSION="5.50.20" ORIGINAL_FILENAME="CGMIMP32.DLL" INTERNAL_NAME="CGMIMP32" LEGAL_COPYRIGHT="Copyright (c) 1993-1999 Inso Corporation." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x1" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.3.9.0" UPTO_BIN_PRODUCT_VERSION="3.1.29.0" LINK_DATE="08/04/1999 21:10:43" UPTO_LINK_DATE="08/04/1999 21:10:43" EXPORT_NAME="CGMIMP32.dll" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="IsAPISrv.dll" SIZE="118784" CHECKSUM="0x3CF38B37" BIN_FILE_VERSION="0.0.0.0" BIN_PRODUCT_VERSION="0.0.0.0" PRODUCT_VERSION="L00232Q1" FILE_DESCRIPTION="IsAPISrv DLL" COMPANY_NAME="" PRODUCT_NAME="Bibliothèque de liaison dynamique IsAPISrv" FILE_VERSION="0, 0, 0, 0" ORIGINAL_FILENAME="IsAPISrv.DLL" INTERNAL_NAME="IsAPISrv" LEGAL_COPYRIGHT="Copyright (C) 1999 - 2007" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.0.0.0" UPTO_BIN_PRODUCT_VERSION="0.0.0.0" LINK_DATE="10/09/2007 08:32:28" UPTO_LINK_DATE="10/09/2007 08:32:28" EXPORT_NAME="IsAPISrv.dll" VER_LANGUAGE="French (France) [0x40c]" />
    <MATCHING_FILE NAME="Reception.dll" SIZE="393216" CHECKSUM="0x2D18FC5" BIN_FILE_VERSION="0.0.0.0" BIN_PRODUCT_VERSION="0.0.0.0" PRODUCT_VERSION="L00232N1" FILE_DESCRIPTION="Viewtec Software - Reception DLL" COMPANY_NAME="Sogitec Industries" PRODUCT_NAME="Dynamic Link Library Reception" FILE_VERSION="0, 0, 0, 0" ORIGINAL_FILENAME="Reception.dll" INTERNAL_NAME="Reception" LEGAL_COPYRIGHT="Copyright (C) 1999 - 2006" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.0.0.0" UPTO_BIN_PRODUCT_VERSION="0.0.0.0" LINK_DATE="10/18/2006 13:08:36" UPTO_LINK_DATE="10/18/2006 13:08:36" EXPORT_NAME="Reception.dll" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="snbd6w9s.dll" SIZE="320512" CHECKSUM="0x8876F9A9" BIN_FILE_VERSION="6.12.0.0" BIN_PRODUCT_VERSION="6.12.0.0" PRODUCT_VERSION="6.12.0" FILE_DESCRIPTION="SnowBound Image Format Library/Windows NT DLL" COMPANY_NAME="SnowBound" PRODUCT_NAME="SnowBound Image Format Library/Windows NT" FILE_VERSION="6.12.0" ORIGINAL_FILENAME="" INTERNAL_NAME="IFL" LEGAL_COPYRIGHT="Copyright © 1995, SnowBound Corporation" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.12.0.0" UPTO_BIN_PRODUCT_VERSION="6.12.0.0" LINK_DATE="01/28/1997 09:46:51" UPTO_LINK_DATE="01/28/1997 09:46:51" EXPORT_NAME="SNBD6W9S.dll" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="snbd8w98.dll" SIZE="526336" CHECKSUM="0x91D6E94C" BIN_FILE_VERSION="8.3.2.0" BIN_PRODUCT_VERSION="8.3.2.0" PRODUCT_VERSION="8.3.2" FILE_DESCRIPTION="SnowBound RasterMaster /Windows NT/98 DLL" COMPANY_NAME="SnowBound Software Corporation (www.Snowbnd.com)" PRODUCT_NAME="SnowBound RasterMaster for NT/98 " FILE_VERSION="8.3.2" ORIGINAL_FILENAME="SNBD8W98.DLL" INTERNAL_NAME="RasterMaster Platinum DLL for Win98/95/NT.Ver 8" LEGAL_COPYRIGHT="Copyright © 1996 - 1999, SnowBound Corporation" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.3.2.0" UPTO_BIN_PRODUCT_VERSION="8.3.2.0" LINK_DATE="08/27/1999 13:03:22" UPTO_LINK_DATE="08/27/1999 13:03:22" EXPORT_NAME="snbd8w98.dll" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Sv22wr32.dll" SIZE="1036288" CHECKSUM="0x1E8F4830" BIN_FILE_VERSION="2.20.0.0" BIN_PRODUCT_VERSION="2.20.0.0" PRODUCT_VERSION="2,20,00,01" FILE_DESCRIPTION="Synex ViewPort for Windows NT/95/98" COMPANY_NAME="ViewPort Development AB" PRODUCT_NAME="Synex ViewPort" FILE_VERSION="2,20,00,01" ORIGINAL_FILENAME="SV21WR32.DLL" INTERNAL_NAME="Synex ViewPort" LEGAL_COPYRIGHT="Copyright © 1998 by Inso Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.20.0.0" UPTO_BIN_PRODUCT_VERSION="2.20.0.0" LINK_DATE="03/22/2000 14:13:53" UPTO_LINK_DATE="03/22/2000 14:13:53" EXPORT_NAME="Sv22wr32.dll" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="vdk200.dll" SIZE="2039808" CHECKSUM="0xEA47FF14" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1F71E8" LINKER_VERSION="0x0" LINK_DATE="02/15/2001 17:53:39" UPTO_LINK_DATE="02/15/2001 17:53:39" EXPORT_NAME="vdk200.dll" />
    <MATCHING_FILE NAME="Vlist.dll" SIZE="49152" CHECKSUM="0x1329D660" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="10/09/2007 08:31:08" UPTO_LINK_DATE="10/09/2007 08:31:08" EXPORT_NAME="Vlist.dll" />
    <MATCHING_FILE NAME="Config\CFG02\EN\Langue.dll" SIZE="290816" CHECKSUM="0x289C6A64" BIN_FILE_VERSION="0.0.0.0" BIN_PRODUCT_VERSION="0.0.0.0" PRODUCT_VERSION="L00232Q1" FILE_DESCRIPTION="Viewtec Software - CPV02" COMPANY_NAME="Sogitec Industries" PRODUCT_NAME="Field 4.1" FILE_VERSION="0, 0, 0, 0" ORIGINAL_FILENAME="langue.dll" INTERNAL_NAME="CFG02" LEGAL_COPYRIGHT="Copyright © 1998 - 2007" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.0.0.0" UPTO_BIN_PRODUCT_VERSION="0.0.0.0" LINK_DATE="10/09/2007 10:04:27" UPTO_LINK_DATE="10/09/2007 10:04:27" EXPORT_NAME="Langue.dll" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Install\Setup.exe" SIZE="73728" CHECKSUM="0x73AFE2F0" BIN_FILE_VERSION="5.52.164.0" BIN_PRODUCT_VERSION="5.52.164.0" PRODUCT_VERSION="5, 52" FILE_DESCRIPTION="32-bit Setup Launcher" COMPANY_NAME="InstallShield Software Corporation" PRODUCT_NAME="InstallShield®" FILE_VERSION="5, 52, 164, 0" LEGAL_COPYRIGHT="Copyright© 1990-1998 InstallShield Software Corporation, Phone: (847) 240-9111" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.52.164.0" UPTO_BIN_PRODUCT_VERSION="5.52.164.0" LINK_DATE="01/12/1999 18:42:19" UPTO_LINK_DATE="01/12/1999 18:42:19" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Install\_ISDel.exe" SIZE="27648" CHECKSUM="0x4682B004" BIN_FILE_VERSION="5.51.138.0" BIN_PRODUCT_VERSION="5.51.138.0" PRODUCT_VERSION="5, 51" FILE_DESCRIPTION="32-bit InstallShield Deleter." COMPANY_NAME="InstallShield Software Corporation" PRODUCT_NAME="InstallShield®" FILE_VERSION="5, 51, 138, 0" LEGAL_COPYRIGHT="Copyright© 1990-1998 InstallShield Software Corporation, Phone: (847) 240-9111" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.51.138.0" UPTO_BIN_PRODUCT_VERSION="5.51.138.0" LINK_DATE="10/27/1998 19:06:49" UPTO_LINK_DATE="10/27/1998 19:06:49" EXPORT_NAME="_DELIS.EXE" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Install\_Setup.dll" SIZE="34816" CHECKSUM="0xCA09D504" BIN_FILE_VERSION="5.50.134.0" BIN_PRODUCT_VERSION="5.50.134.0" PRODUCT_VERSION="5, 50" FILE_DESCRIPTION="32-bit Setup Launcher Resource" COMPANY_NAME="InstallShield Software Corporation" PRODUCT_NAME="InstallShield®" FILE_VERSION="5, 50, 134, 0" LEGAL_COPYRIGHT="Copyright© 1990-1998 InstallShield Software Corporation, Phone: (847) 240-9111" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.50.134.0" UPTO_BIN_PRODUCT_VERSION="5.50.134.0" LINK_DATE="09/29/1998 22:34:54" UPTO_LINK_DATE="09/29/1998 22:34:54" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Tutorial\Demo32.exe" SIZE="279040" CHECKSUM="0xCEC701AB" BIN_FILE_VERSION="5.0.0.0" BIN_PRODUCT_VERSION="5.0.0.0" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.0.0.0" UPTO_BIN_PRODUCT_VERSION="5.0.0.0" LINK_DATE="07/09/1996 22:30:32" UPTO_LINK_DATE="07/09/1996 22:30:32" EXPORT_NAME="DEMO32.EXE" />
    <MATCHING_FILE NAME="Tutorial\Ds32.dll" SIZE="19456" CHECKSUM="0xB4D3C3ED" BIN_FILE_VERSION="5.0.0.0" BIN_PRODUCT_VERSION="5.0.0.0" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.0.0.0" UPTO_BIN_PRODUCT_VERSION="5.0.0.0" LINK_DATE="07/08/1996 21:39:42" UPTO_LINK_DATE="07/08/1996 21:39:42" EXPORT_NAME="DS32.dll" />
    <MATCHING_FILE NAME="Tutorial\Scplayer.exe" SIZE="555058" CHECKSUM="0x756EE749" MODULE_TYPE="WIN16" 16BIT_DESCRIPTION="SCRNCAM Windows Application" 16BIT_MODULE_NAME="SCRNCAM" />
</EXE>
</DATABASE>

Et j'ai aussi trouvé ceci :

Code :

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Level	Date and Time	Source	Event ID	Task Category
Error	11/30/2009 10:51:43 AM	Application Error	1000	(100)	
Faulting application Browser.exe
version 0.0.0.0
time stamp 0x4715d816
faulting module x2upC9.dll
version 5079.1600.0.0
time stamp 0x48f4f2d2
exception code 0xc0000005
fault offset 0x00057f0e
process id 0x120c
application start time 0x01ca71d50000b7d8.

Pour info, la même appli tourne sans problème sur d'autres PC avec la même config.

Quelqu'un aurait-il une idée ? sachant que l'option ultime serait une réinstall du poste...

Par avance merci !

[ludojojo]

bonjour,

<EXE NAME="Browser.exe" FILTER="GRABMI_FILTER_PRIVACY">

L'application en question ce n'est pas un navigateur par hasard?

[enkoder]

Bonjour Ludojojo,

Pour répondre à ta question, l'appli en question est une appli de consultation de doc technique via un navigateur, mais pas IE (si c'est à cela que tu penses) ; quoiqu'il y a bien quelques fichiers *.CAB qui semblent liés à IE.
Ce qui me chagrine, c'est que sur deux postes ayant la même config, ça tourne sur l'un mais pas sur l'autre...

Pour info, j'envisage de faire les opérations suivantes (dans l'ordre) :
- MAJ de tous les drivers
- lancer un sfc/scannow
- faire une restauration
- faire une réinstall complète du pc
Cela te semble-t-il raisonnable comme démarche ?

Merci !

[ludojojo]

Pour info, j'envisage de faire les opérations suivantes (dans l'ordre) :
- MAJ de tous les drivers
- lancer un sfc/scannow
- faire une restauration
- faire une réinstall complète du pc
Cela te semble-t-il raisonnable comme démarche ?

En effet cela me semble être une bonne solution... 2PC ayant la même configuration, ont toujours quelque chose qui change... L'informatique réserve bien des surprises, deux PC ne sont jamais exactement identiques, tout simplement par ce qu'il peut y avoir des évènements, qui font que Le Pc ne réagit pas de la même façon...
Bref je te conseil en effet de repartir de zéro en espérant que cela règle ton problème, ce qui normalement ne devrais pas posé de problème.
Bon courage