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- Agenda
- Evénements développeurs et It Pro
Global Knowledge : How to Achieve Leading Customer Experience
Webinar du 08 Septembre 2015
- 15:00 Egypt Standard
- 15:00 CET Time
- 14:00 UK Time
Overview:
Learn how to achieve industry leading Customer Experience?
In this webinar we will look at how successful organisations differentiate them-selves by delivering consistent, highly secure, customisable, and scalable customer experiences
Organisations that deliver great customer experiences will realise true business impact through better operating efficiencies, improved customer loyalty, and growth. The first step of that journey is to better understand your customers.
This webinar will provide valuable insights to help you achieve that first steps.
Outlines:
This webinar will take a look at:
- How to address and deliver support to your customers who desire exten-sive access to services
- Understand the capabilities personalised services offer customers in-creasing confidence for sharing private information
- The Cisco Customer Experience Business Solution
- How to create a world class customer facing enterprise
Speakers:
Jeroen Sourbron
Jeroen Sourbron is part of the Cisco Worldwide Partner Organisation and responsible for business development for 2 solutions practices with focus on Collaboration: customer experience and workforce experience. In this role is to work with leading partner eco-systems to establish new best practices, scalable and repeatable GTM initiates that will stimulate new adoption by customers of these solutions. The success of the role is measured by Cisco's increased eco-system, new routes to market and more wallet and mindshare with our value add resellers.
Jeff Wheeldon
Jeff Wheeldon is the Director of the Global Knowledge Cisco Business in the region that covers Europe, The Middle East, Africa and Russia (EMEAR).
Having spent more than 16 years working with Cisco and the technology industry, Jeff has a broad understanding of the business impact of technology and the importance in today's competitive times. More recently, Jeff has been engaged with the Cisco business solutions team developing a new breed of business outcome based services to support the evolving Partner Community and needs for today's competitive market.
Technical Requirements:
Internet connection and computer speakers for audio.
