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- Agenda
- Evénements développeurs et It Pro
Golbal Knowledge - Engaging with Customer Stakeholders
Webinar du 13 Octobre 2015
- 15:00 Egypt Standard
- 15:00 CET Time
- 14:00 UK Time
Overview:
Having developed the insight in to the customer's organisation and environment, the next step is to engage with the key stakeholders.
These stakeholders are likely to be more senior than in previous engagements and this can present challenges such as understanding who they are and how to gain access to them, as well as how to engage with them to ensure the best results.
Outlines:
This webinar focuses on the steps required to first identify, then target the ap-propriate stakeholders and how to elicit requirements from them.
The key techniques and tools covered are :
Stakeholder Power Grid
- Actions to be taken with stakeholders
- Level of interest and power
Strategic Question Asking Framework
- Structured approach to meetings
- Process driven meeting approach to reach a specific goal
Speakers:
Scott Young
Scott is a consultant with more than 15 years' experience specialising in technology enabled customer business transformation. He has a profound understanding of how institutions can leverage technical architecture in their business strategy.
Working with Global Knowledge, Scott is the lead designer of the Business Architecture Transformation Program and Cisco Business Value Certification program, responsible for the design and development of the content and successfully delivering the program to global audiences. He is also responsible for designing and developing an accredited TOGAF Certification program
Scott also has a wealth of experience in the multi-modal design and delivery of technical, networking and software training. He has designed and delivered complex and highly successful enablement projects for groups as diverse as sales, engineering, product management groups and end customers.
Technical Requirements:
Internet connection and computer speakers for audio.